This help center supports the Legacy platform Dudamobile. As of April 1st, 2019 new sites cannot be created, existing sites will remain live with the same functionality and editor access.

Email support and phone support (for Duda customers on Team plans and above) will be available until September 30th, 2019. Self service customer support will remain.

It’s a Great Time to Go Responsive! - Responsive design is the best way to create engaging online experiences on today’s web. With that in mind, we encourage you to take this as an opportunity to replace your old desktop-only websites and their mobile friendly counterparts with new responsive sites that will work seamlessly across desktop, tablet and mobile.

Problems with content after conversion

Overview

DudaMobile automatically pulls in content from your Desktop site, but sometimes certain content will appear to be left out.  This can happen when the content is incompatible with DudaMobile, or when the navigation menu is converted incorrectly.

Incompatible Content

Certain content types, like Adobe Flash, Iframes, or complex JavaScript are not compatible with DudaMobile.  For a complete list, please see our article on which types of sites are compatible with DudaMobile.

Incorrect Navigation Menu

DudaMobile automatically turns navigation links into mobile friendly buttons.  Part of this process involves removing some of the original formating.  If DudaMobile selects too many links to add to your navigation menu, it will hide some or all of your pages content.

To fix this follow these steps below to select the correct navigation:

1.  Click the Design tab at the left.

2.  Click the blue Customize button.

3.  Go to the Settings tab in the Navigation Menu Editor window.

4.  Under "Not you navigation?" click "Select from your site".

5.  Select you navigation menu by clicking on it and the clicking the + and - to increase and decrease the selection.

Main content

DudaMobile automatically decides which content on your site is your main content and which content is secondary content that most likely should not be displayed on mobile devices (like sidebars).  Occasionally, content is incorrectly flagged as secondary.

Follow the steps below to remove the dmle_mce attribute from the page HTML

Please note: This involves minor HTML editing, and should only be attempted by advanced users.

1.  Click the gear at the top right corner.

2.  Select CSS& HTML.

3.  Go to your Page HTML.

4.  From here click control+F (or command+F on a mac) and search for dmle_mce.

5.  Remove any instance of dmle_mce.

An element imported into the site isn't working

If you have content, elements, or code on your desktop site that wasn't imported in correctly, it means that we weren't able to import the code that makes up that element.

In order to get those types of elements working on your mobile site, it's recommended that you recreate the element using one of our various widgets. For example, you can create contact forms, restaurant menus, email us buttons and many more things by exploring what Duda has to offer.

 

As an alternative, you can also;

  • Recreate it using a similar widget in our content menu (recommended)
  • Recreate it using the HTML widget
  • Have that page go to the desktop page directly (do not mobilize this page), which will preserve the code on your desktop site
  • Hire a programmer to get this code working for you
  • Turn on the option to import Javascript from your site
  • Try turning off animated navigation which interferes with custom code

 

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