This help center supports the Legacy platform Dudamobile. As of April 1st, 2019 new sites cannot be created, existing sites will remain live with the same functionality and editor access.

Email support and phone support (for Duda customers on Team plans and above) will be available until September 30th, 2019. Self service customer support will remain.

It’s a Great Time to Go Responsive! - Responsive design is the best way to create engaging online experiences on today’s web. With that in mind, we encourage you to take this as an opportunity to replace your old desktop-only websites and their mobile friendly counterparts with new responsive sites that will work seamlessly across desktop, tablet and mobile.

How does Auto-Sync work


Auto-Sync is part of DudaMobile’s secret sauce.  As content is updated on your desktop site, DudaMobile fetches the content and optimizes it for mobile devices.  This means that a paragraph, text or a new image added to your original website will show up on your mobile site.  If you make changes to your desktop website and don’t see them on your mobile site, simply refresh the page of your mobile device and they should appear.

How does Auto-Sync work?

The same DudaMobile technology that converts a desktop site to a mobile site, keeps track of the URLs on your desktop site and checks back every so often (by default every 2 hours) to see if anything has changed.  When we detect changes, we fetch the new content and place it in the corresponding location on your mobile site.

What happens to changes that I make on my mobile site?

Edits you make directly to your mobile site have priority over the auto-sync event.  This means that if you delete an image on your mobile site, it will stay deleted.  If you alter text in a paragraph on your mobile site, that paragraph will no longer auto-sync because you've edited it.  Any manual edits to your mobile site such as moving, deleting, modifying or adding content will prevent syncing. You can make stylistic changes such as resizing text or images, changing text colors, backgrounds, titles, title bars,  adding padding or margins, etc.  but any structural change will prevent auto syncing.

When does Auto-Sync happen?

Automatic syncing only happens on the live version of the website. The editor itself does NOT auto-sync (though you will see the synced version if you click the preview button at the top of the editor). We do this to make sure you always have a saved version of your site that hasn't changed since last time you edited it.  

The result of this means that even if your live site has synced with recent content you will not see that recent content in the editor and it will not be editable until you follow these instructions. This will pull everything back in line and allow you to edit the live version of the site.

It is also important to note that only content that gets pulled in from the desktop site can auto-sync.  If you add a paragraph, image or new page built entirely from scratch on your mobile site, it does not auto-sync with the desktop site.  Changes to your mobile site do not affect your desktop site.

Troubleshooting and FAQ's

My desktop site isn't syncing with my mobile site

To repair syncing, you can reset the page / site to its original design. This will also repair syncing between the desktop site and your mobile site. See below for instructions on how to reset your page or site.

Still not working?

In the case where turning off auto sync or resetting the site did not get your site to display correctly, this often means that your site is simply incompatible with DudaMobile's syncing feature at this current time.

You can still have a mobile site though. Instead of "creating a site from a URL", create a new site then click "start from scratch" to rebuild the site manually. See this article for more information on how to build a site from a template / scratch.

The only difference between a site started from scratch and one started from a website is the syncing feature.

Alternatively, it may be worth looking into rebuilding your site using our responsive site editor instead.




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